privacy policy

Last updated: October 2025

This Privacy Policy describes how MIZUA (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit or make a purchase from www.mizua.nl (“the Website”).

1. Data We Collect

We collect the following types of information:

1.1 Personal Information

When you make a purchase or create an account, we may collect:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment details (processed securely through our payment providers)

1.2 Automatically Collected Information

When you browse our Website, we automatically collect certain data such as:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Referring website or source

1.3 Cookies

Our Website uses cookies to enhance your browsing experience, analyze traffic, and support marketing activities. You can manage or disable cookies through your browser settings.

2. How We Use Your Data

We use your personal data to:

• Process and deliver your orders

• Communicate with you regarding your purchase or inquiries

• Send order updates and shipping confirmations

• Improve our Website and user experience

• Comply with legal obligations

• Send marketing emails or SMS messages (only if you have opted in)

3. Legal Basis for Processing

We process your data based on:

• Contractual necessity: to fulfill your order or provide requested services.

• Consent: for marketing communications and cookies.

• Legitimate interests: to improve our Website, prevent fraud, and ensure security.

• Legal obligations: for recordkeeping and tax compliance.

4. Sharing Your Information

We only share your data with trusted third parties necessary for our operations, such as:

• Payment processors (e.g., Shopify Payments, PayPal, Klarna)

• Shipping and logistics partners

• IT and marketing service providers

All third parties are required to keep your information secure and process it only for the purposes we specify.

We do not sell or rent your personal data to any third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (for example, for accounting and tax purposes).

6. Your Rights

You have the following rights regarding your personal data:

• Access to the data we hold about you

• Correction of inaccurate or incomplete data

• Deletion of your personal data (“right to be forgotten”)

• Restriction of or objection to processing

• Data portability (to receive your data in a structured format)

To exercise your rights, contact us at info@mizua.nl.

7. Email & SMS Marketing

If you subscribe to our newsletter or SMS updates, we may send you promotions, offers, or updates about new products.
You can unsubscribe at any time via the link in our emails or by replying “STOP” to SMS messages.

We respect your privacy and do not share your contact details with third parties for their marketing purposes.

8. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
All online payments are processed through secure, encrypted connections (SSL/TLS).

9. Cookies and Tracking

We use cookies and similar technologies for:

• Website functionality (e.g., shopping cart, login sessions)

• Analytics (Google Analytics or similar tools)

• Marketing (e.g., retargeting ads on social media)

By using our Website, you consent to our use of cookies as described in this policy.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

12. Contact

If you have questions or concerns about this Privacy Policy, please contact us at: info@mizua.nl